Part I: An Overview

Chapter 1. Introduction to Communication

Chapter 2. The Communication Process

Chapter 3. Communication Principles

Chapter 4. Types of Communication in Organization

Chapter 5. Public Relations

Chapter 6. Impact of Technological Advancement on Business Communication

Part II: Media of Communication

Chapter 7. Media of Communication

Chapter 8. Speech

Chapter 9. Telephoning Versus Face-to-Face Communication

Chapter 10. Active listening

Chapter 11. Interview

Chapter 12. Meeting

Chapter 13. Business Letters

Chapter 14. Business Reports