ServiceNow Application Development

ServiceNow provides many out-of-the-box products to digitalize and transform your business. ServiceNow platform has a distinct advantage as an application platform as a service (aPaaS). It can swiftly customize out-of-the-box solutions or build custom applications. These capabilities enable developers to build connected solutions for their unique business needs. The platform also provides native AI capabilities to accelerate application development and enrich the end-user experience.

The book starts with a basic introduction to the ServiceNow platform and administration capabilities. Then it covers low-code development and progresses through advanced scripting concepts. Towards the end, you will get an overview of the native AI features, external version control, and modern development capabilities.

By the end of this book, you will turn into a ServiceNow development wizard and gain knowledge to develop and customize ServiceNow applications. The concepts will also help you prepare for relevant ServiceNow certifications. You will be amazed by the platform's full-stack development capabilities.

WHAT YOU WILL LEARN
● Pro-code and low-code development with best practices and exercises.
● Code management and distribution.
● Automated testing in ServiceNow platform.
● Reports and analytics capabilities.
● Native GenAI capabilities of the ServiceNow platform.
● Modern development using Fluent and Now-SDK.

WHO THIS BOOK IS FOR
The book is suited for ServiceNow professionals, students, and anyone looking to learn or master ServiceNow platform development. The reader does not need any experience with ServiceNow. Since the development on the Now Platform is based on JavaScript, a basic knowledge of JavaScript is required to learn pro-code concepts.

1. ServiceNow Introduction
2. Applications in ServiceNow
3. User Administration
4. Data Model
5. User Interface
6. ServiceNow Scripting
7. Security and Governance
8. Workflow Automation
9. Automated Testing
10. Troubleshooting and Debugging
11. Integration
12. Enhanced User Experience
13. Reporting and Analytics
14. Source Code Integration and Distribution
15. Fluent-ServiceNow DSL
16. Now Assist – GenAI
17. Useful References and Purpose

Ankush Agrawal is an engineering and product leader with over fifteen years of industry experience and more than a decade on the ServiceNow platform. An alumnus of IIT Roorkee, he holds the Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications, along with two patents in the enterprise technology space.


Ankush currently serves as Director of Developer Productivity at ServiceNow. He leads a team of technical product managers and engineers focused on AI-native developer tooling and the future of development practices on the ServiceNow platform. His career has spanned hands-on development, testing, cross-functional leadership, and technical product strategy - giving him a unique, architect-level perspective that bridges platform administration with robust engineering practices. Before ServiceNow, he worked at Infosys and Oracle on large-scale enterprise systems that shaped his deep understanding of platform architecture and software delivery at scale.


He is passionate about developing optimized innovative solutions that reduce mundane human tasks. This obsession drives him to build systems that eliminate friction and unlock human potential - designing CI/CD strategies, wiring up agentic AI workflows, or building scalable, modular systems that make complex enterprise work simpler, faster, and more reliable. Through this book, he aims to empower ServiceNow developers and administrators with the knowledge and tools to build sophisticated, scalable enterprise solutions.